Refund policy

 

RETURN

1. In the case of the Buyer who is a Consumer who has concluded a Sales Agreement, he has the right to withdraw from it within 14 days, without giving any reason. 

2. The aforementioned right, pursuant to Article 38 of the Consumer Rights Act, shall not be applicable to Prefabricated Products, i.e. when the Goods have been created based on the Buyer's specifications or the Goods serve to satisfy the Buyer's individualised needs. A Prefabricated product would be, for example, the insertion of initials on the Goods and an individualised need of the Customer would be, for example, the selection of a product copy number in limited editions of the Goods. 

3.  In order to withdraw from the contract, the Buyer shall submit a declaration of withdrawal, which is available HERE. The declaration must be filled in with the actual data and signed by hand. 

4.  In order to meet the 14-day withdrawal deadline, the declaration must be sent within this period. The date of dispatch by the carrier will be relevant. 

5.  The notice of withdrawal from the contract shall be placed in the package with the Goods constituting the subject of the Sales Contract. 

6. The Seller undertakes to return the sum paid by the Buyer less the costs of delivery within 14 days from the date of delivery of the Goods.

7. The Seller will refund the sum of money using the same method of payment as was used for payment, or if otherwise agreed with the Buyer. 

8. However, the Consumer shall be liable for any diminution in the value of the purchased Goods which has occurred as a result of their use in a manner other than necessary to establish their nature, characteristics or properties. Therefore, the Seller reserves the right to claim compensation for real losses incurred in connection with bringing the Goods to the state from the moment of concluding the contract; this shall be understood as any kind of cleaning, repairs or repairs to the packaging, which were caused by a conduct inconsistent with the nature of the process of examining the properties of the Goods by the Consumer.

9. The Buyer undertakes to send back the Goods to the Address: 

1. The Buyer may notify of the lack of conformity of the Goods with the Sales Agreement and his claim under the provisions of the Legal Acts and indicated below by means of the form available HERE, which then should be placed in the parcel containing the Goods subject to complaint. 

2. Goods sold in the online shop by the Seller are products made of natural materials in a hand-made manner. The preview photos taken on the website are taken in a professional light. With this in mind, a discrepancy between the Goods and the Sales Agreement shall not be a discrepancy between the Goods and what was presented on the website. The difference may result in particular from: natural processes of the material from which the Goods are made, lighting. In addition, due to the nature and material used in the manufacture of the Goods, minor differences may occur in terms of e.g. colour or texture. Differences resulting from these circumstances do not constitute grounds for complaint, however, this does not limit the right to withdraw from the contract. 

3. In the case of gold-plated or silver-plated Goods, which are only covered by the indicated precious material coating, the Seller declares in accordance with what is stated in §3 (2) of the Terms and Conditions, that in accordance with the nature and properties of such Goods, it is a natural and typical process for such Goods to wear out, i.e. to lose their coating. It is natural and typical, according to common knowledge, that this type of Goods is susceptible to any kind of discolouration, loss of colour, chipping of the coating or partial or complete abrasion. Any of the above-mentioned events occurring after the lapse of 1 year shall not constitute non-compliance of the Goods with the Sales Agreement on the basis of the Legal Acts, and thus the claims resulting from the Claim shall not be recognised. 

4. The Seller undertakes to respond to the Buyer's claim within 14 working days from the date of delivery of the Goods to the Buyer.

5. In the case of a Buyer who is a Consumer, failure to respond to the claim within 14 working days is the same as acceptance of the Consumer's claim. 

6. The response to the claim shall be issued in electronic form to the e-mail address from which the claim was sent or the e-mail address indicated in the claim form.

7. If the Buyer is a Consumer, the Seller undertakes to cover the costs of repair/replacement and shipping of the Goods to the address indicated by the Buyer. 

8. The Seller, in order to properly assess the Buyer's claim, shall collect the Goods through a courier company at its expense. 

9. In the case of non-acceptance of the complaint claim, i.e. a situation in which the Seller, after considering the state of the case, decides that the claim is unjustified, sends back the Goods being the subject of the Contract of Sale at the expense of the Buyer, including the Buyer who is a Consumer. As a result of rejecting the claim, the Buyer shall be obliged to reimburse the costs of delivering the Goods to the Seller. 

10. The Buyer undertakes to send back the Goods to the Address: 

Dwa Głosy

Amelia Majchrzak

Mierzyn 13D, 97-340 Rozprza

POLAND

The Seller strongly advises not to use other companies than courier firms whose services include right to monitor transit of the parcel.